• Module 1: Resilience
  • Definition, purpose and importance
  • Essential behaviors of resilient teams
    • Enhancing and building competencies
    • Collective confidence
    • Establishing connection with people and processes
    • Identifying and managing deviations
    • Contributing proactively
  • Characteristic of Cohesive teams – The Patrick Lencioni model
  • Intelligently managing emotions
    • Triggers of emotions
    • Identifying dominant emotions with causes
    • Understanding ABCDE of managing emotions
    • Effect of change of emotions on managing teams
  • Equation of TRUST
    • Building credibility
    • Promoting reliability
    • Involving with intimacy
    • Mapping self-orientation for building trust 
• Module 2: Motivation Skills
  • Defining ‘Whys’
    • Identifying self and your teams’ motivational factors
    • Analyzing the impact of lack of motivation
  • Types of Motivation
    • Intrinsic motivation
    • Extrinsic motivation
  • Motivation Mapping
    • Mapping time and value for motivating teams
    • Styles and methods of motivation
  • Addressing demotivation
    • Root cause analysis
    • Defining in-scope and out-scope
    • Mitigation planning

• Team Leaders and Managers
• Project Managers
• Human Resources Professionals
• Aspiring Leaders
• Sales and Customer Success Teams
• Healthcare and Social Services Workers
• Educators and Coaches
• Working professionals

Upon completion of the training, participants will be able to:

• Gain an in-depth understanding of resilience, its purpose, and importance for individual and team success
• Learn behaviors that foster resilience within teams, from collective confidence to proactive contribution
• Identify emotional triggers, manage dominant emotions, and apply the ABCDE framework for managing emotions effectively
• Explore the characteristics of cohesive teams and build trust using credibility, reliability, and intimacy
• Understand intrinsic and extrinsic motivation, and identify factors that drive motivation for self and teams
• Learn to map time and value to boost team motivation and improve performance
• Perform root cause analysis for demotivation and create actionable mitigation plans