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Program Highlights

The MB-260T00-A: Microsoft Customer Insights – Data Specialty course is designed for data professionals looking to master Dynamics 365 Customer Insights – Data. The course covers essential tools like Power Query, Common Data Model, and Microsoft Dataverse. With hands-on labs and real-world exercises, participants will gain practical skills to drive customer-centric strategies and make data-driven decisions.

  • 32-Hour Instructor-led Training32-Hour Instructor-led Training
  • Learn with Real-World ScenariosLearn with Real-World Scenarios
  • Highly Interactive and Dynamic SessionsHighly Interactive and Dynamic Sessions
  • Immersive LearningImmersive Learning
  • Learn from Industry ExpertsLearn from Industry Experts
  • Career Guidance and MentorshipCareer Guidance and Mentorship
  • Extended Post Training SupportExtended Post Training Support
  • Access to Recorded SessionsAccess to Recorded Sessions

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About Course

The MB-260T00-A: Microsoft Customer Insights – Data Specialty course from InfosecTrain is designed to provide data professionals with the skills and knowledge needed to harness the power of Dynamics 365 Customer Insights – Data. This comprehensive course covers the essentials of working with Customer Insights, from unlocking customer intent and navigating the platform to ingesting and unifying data for a complete customer profile.

The course also delves into advanced topics such as data enrichment, prediction models, and integrating custom machine learning models, enabling learners to leverage enriched data for insightful business decisions. Practical labs and hands-on exercises ensure that participants gain real-world experience, making this course ideal for those looking to enhance their data analytics capabilities and drive customer-centric strategies within their organizations.

Course Curriculum
  • Unlock Customer Intent with Dynamics 365 Customer Insights – Data
    • Explore Customer Data Platform and Learn Why it Matters to Organizations
    • Get Started Working with Dynamics 365 Customer Insights – Data, Including Accessing the Application and Navigating to the Different Capabilities
    • Learn About the Customer Insights – Data Capability and How to Get Started Working with it
  • Ingest Data into Customer Insights – Data
    • Ingest Data Using Power Query
    • Connect to a Common Data Model
    • Connect to a Microsoft Dataverse
    • Work with Data Sets
    • Learn About Data Refreshes
    • Export Data
  • Create a Unified Customer Profile in Dynamics 365 Customer Insights – Data
    • Learn How to Create a Customer Insights – Data Instance
    • Learn How to Ingest Data
    • Learn About Data Unification
    • Lab: Create a Customer Insights – Data Instance, Ingest Data, and Unify Data
  • Work with Dynamics 365 Customer Insights – Data
    • Configure Searching and Filtering Indexes
    • Define Relationships and Activities
    • Work with Measures
    • Use Customer Insights – Data
  • Enrich Data and Predictions with Customer Insights – Data
    • Discover the Enrichment and Prediction Options that are Available in Customer Insights – Data
    • Configure Brand and Interest Functions
    • Enrich Data with Partner Services
    • Set up and Configure a Customer Churn Prediction Model
    • Add Custom Machine Learning Models

Target Audience
  • Data Analysts
  • Power Platform Developers
  • Privacy and Compliance Officers
  • Data Governance Specialists
  • AI and Machine Learning Practitioners
Pre-requisites
  • Candidates should have a solid understanding of Dynamics 365 Customer Insights – Data.
  • Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform.
Course Objectives
  • Understand the importance of Customer Data Platforms (CDPs).
  • Navigate and access Dynamics 365 Customer Insights – Data.
  • Connect to the Common Data Model and Microsoft Dataverse.
  • Ingest and unify data to create comprehensive customer profiles.
  • Explore enrichment and prediction options in Customer Insights – Data.
  • Configure brand and interest functions and enrich data with partner services.
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Vision

Vision

Goal

Goal

Skill-Building

Skill-Building

Mentoring

Mentoring

Direction

Direction

Support

Support

Success

Success

Career Transformation

Career Transformation

1.3 Million

Projected increase in customer data analytics and management

Up to 60% Efficiency Boost

in organizations implementing Microsoft Customer Insights

To tackle the skills shortage
85%

of organizations plan to hire professionals skilled in Microsoft Customer Insights, recognizing the importance of personalized and integrated customer data analytics solutions.

75%

of organizations committed to training staff on Microsoft Customer Insights practices to enhance proficiency and drive effective customer data utilization.

Demand across industries
Technology

Technology

Healthcare

Healthcare

Retail

Retail

Government

Government

Manufacturing

Manufacturing

Finance

Finance

Career Transformation
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Frequently Asked Questions

What is the Microsoft Customer Insights - Data Specialty Training?

The Microsoft Customer Insights - Data Specialty Training is a comprehensive course designed to equip data professionals with the skills to leverage Dynamics 365 Customer Insights for advanced customer data analytics and insights.

Who should take the Microsoft Customer Insights - Data Specialty training?

This course is ideal for: 

  • Data Analysts
  • Power Platform Developers
  • Privacy and Compliance Officers
  • Data Governance Specialists
  • AI and Machine Learning Practitioners

What are the prerequisites for the MB-260T00 course?

The prerequisites are:

  • Candidates should have a solid understanding of Dynamics 365 Customer Insights - Data.
  • Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform.

What topics are covered in the MB-260T00: Microsoft Customer Insights - Data Specialty Training?

Topics include:

  • Unlocking customer intent with Dynamics 365 Customer Insights - Data
  • Ingesting data using Power Query, Common Data Model, and Microsoft Dataverse
  • Creating unified customer profiles
  • Configuring and using Customer Insights - Data
  • Enriching data and making predictions
  • Working with measures, relationships, and activities

How long does it take to complete the MB-260T00 training course?

The MB-260T00 training course is 32 hours long.

How can I prepare for the MB-260T00 certification exam?

To prepare for the MB-260T00 exam:

  • Enroll yourself in an instructor-led training course like InfosecTrain.
  • Go through the study materials and practice with hands-on labs and exercises provided during the course.
  • Take practice exams and quizzes to assess your knowledge and identify areas of improvement.
  • Join study groups or forums to discuss topics and share insights with other candidates.

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