Certified Professional Development Program

Training Program for Freshers: Soft Skills, Business Etiquette, and Personality Development

• Module 1: Professional Etiquette and Workplace Behavior
  • Communication Skills: Effective email writing, business communication, and active listening
  • Professionalism: Dress code, punctuality, and maintaining a professional demeanor
  • Teamwork and Collaboration: Importance of teamwork, working in diverse teams, and collaborative tools
  • Problem-Solving and Critical Thinking: Approaches to problem-solving, decision-making skills, and critical thinking exercises
• Module 2: Presentation Skills
  • Techniques for making confident and clear business presentations
  • Handling stage fright
  • Tools to make systematic presentations
• Module 3: Body language
  • Power of nonverbal communication
  • Body language
  • Encompassing facial expressions, gestures, and posture
• Module 4: Anxiety Management
  • Causes and Effects of anxiety at the workplace
  • Signs of anxiety
  • Triggers of anxiety attacks
  • Methods of managing anxiety
• Module 5: Time Management
  • Defining what matters
  • Identifying habits leading to procrastination
  • The process of prioritization
  • Important and urgent matrix
  • Tools for planning time
  • Do’s and Don’ts
• Module 6: Conflict Management
  • Introduction to factors leading to conflicts
  • Defining purpose of managing conflicts
  • Identifying in-scope and out-scope for conflict management conversations
  • Creating a conflict conversation checklist
• Module 7: Motivation
  • Identifying factors adversely affecting motivation
  • Introduction to intrinsic and extrinsic motivation
  • Impact of visual signs of motivation
  • Self Vs Dependent motivation
• Module 8: The Power of Deep Listening
  • Introduction to types of listening
  • Elements of deep listening
  • Benefits of deep listening
  • Identifying and managing barriers to deep listening
  • Discussing methods of deep listening
  • Practicing deep listening through role plays
  • Learning the art of paraphrasing through role plays
• Module 9: Managing Expectations
  • Identifying your stakeholders
  • Defining in-scope and out-scope
  • Mapping TOP (Team members, organization, and peers) expectations
  • Capturing customer and stakeholder expectations
  • Essentials of communication for managing expectations
  • Learning the art of saying ‘No’
  • Defining your point of return
• Module 10: Questioning Techniques
  • Understanding and classifying your target audience
  • Defining your ‘Whys’
  • Introduction to types of questions
  • Structure of questioning
  • Learning and practicing questioning techniques through role plays
  • Identifying and managing barriers to effective questioning
  • Do’s and Don’ts
• Module 11
  • Definition and importance of emotional intelligence
  • Identifying most and least dominant emotions
  • Knowing and managing triggers of emotions
  • Understanding the impact of emotions in decision making
  • Evaluating actual vs desired display of emotional intelligence through role plays
  • ABCDE of intelligently managing emotions
  • Learning to implement RAPID method of decision making with emotional intelligence

• Recent Graduates and Freshers
• Early Career Professionals
• Job Seekers
• Interns
• Professionals Transitioning Careers
• Human Resources and Training Coordinators
• Corporate Employees
• Entrepreneurs and Small Business Owners

You’ll be able to:

• Demonstrate professional etiquette and effective workplace behavior, including appropriate dress code and punctuality.
• Communicate clearly and confidently through effective email writing, business communication, and active listening.
• Collaborate effectively within diverse teams, leveraging collaborative tools and fostering a spirit of teamwork.
• Apply problem-solving and critical thinking techniques to make informed decisions in various workplace scenarios.
• Create and deliver impactful presentations while managing stage fright and utilizing presentation tools.
• Recognize and manage anxiety in the workplace, identifying triggers and employing effective coping strategies.
• Navigate conflicts with confidence by utilizing conflict management strategies and effective communication techniques.
• Employ effective questioning techniques to engage audiences and gather pertinent information.