Soft Skills Training Course

• Module 1: Business Communication and Email Essentials
  • 1.1. Introduction to Business Communication
    • Importance of effective communication in business
    • Types of business communication (verbal, written, non-verbal)
    • Communication barriers and how to overcome them
    • The role of empathy and active listening in communication
  • 1.2. Professional Email Writing Basics
    • Structure of a professional email (subject line, greeting, body, closing)
    • Tone and language considerations in email writing
    • Formatting and layout guidelines
    • Common mistakes to avoid in email writing
  • 1.3. Email Etiquette and Best Practices
    • Professionalism in email communication
    • Response time expectations
    • Managing email volume and prioritization
    • Dealing with sensitive or confidential information via email
  • 1.4. Interpersonal Communication Skills
    • Assertive communication vs. passive or aggressive communication
    • Techniques for effective negotiation and conflict resolution
    • Building rapport and fostering positive relationships
    • Non-verbal communication cues and their impact
  • 1.5. Advanced Email Strategies and Tools
    • Advanced email writing techniques (persuasive writing, clarity, brevity)
    • Using email automation and templates effectively
    • Email security best practices (phishing awareness, data protection)
    • Tips for managing email overload and staying organized
  • 1.6. Handling Challenging Communication Situations
    • Giving and receiving constructive feedback via email
    • Addressing misunderstandings and resolving conflicts
    • Dealing with difficult or demanding clients/customers via email
    • Strategies for managing emotions in written communication
• Module 2: Presentational Skills
  • 2.1. Introduction to Effective Presentations
    • Importance of presentations in professional settings
    • Characteristics of effective presentations
    • Understanding your audience and their needs
    • Overcoming nervousness and building confidence
  • 2.2. Planning and Structuring Your Presentation
    • Setting clear objectives and defining key messages
    • Choosing the appropriate presentation format (e.g., informative, persuasive)
    • Structuring your presentation (introduction, body, conclusion)
    • Storytelling techniques for engaging your audience
  • 2.3. Designing Compelling Visuals
    • Principles of effective visual design
    • Selecting the right visual aids (slides, videos, graphics)
    • Creating visually appealing and informative slides
    • Avoiding common design mistakes
  • 2.4. Effective Delivery Techniques
    • Vocal techniques (pitch, pace, volume)
    • Body language and non-verbal communication
    • Using eye contact to connect with your audience
    • Techniques for managing nerves and anxiety during presentations
  • 2.5. Audience Engagement and Interaction
    • Strategies for capturing and maintaining audience attention
    • Encouraging audience participation through questions and discussions
    • Handling Q&A sessions effectively
    • Incorporating interactive elements into your presentation (polls, activities)
  • 2.6. Practicing and Feedback
    • Individual or group presentation practice sessions
    • Peer feedback and constructive critique
    • Tips for self-evaluation and continuous improvement
    • Addressing common presentation challenges and refining techniques
• Module 3: Business Etiquette and Cross-Cultural Sensitivity
  • 3.1. Introduction to Business Etiquette and Cultural Sensitivity
    • Definition and significance of business etiquette and cultural sensitivity
    • Why cultural awareness matters in the workplace
    • The impact of globalization on business interactions
    • Introducing the concept of cultural intelligence
  • 3.2. Understanding Cultural Differences
    • Overview of major cultural dimensions
    • Recognizing cultural variations in communication styles, hierarchy, and decision-making
    • Exploring how cultural values influence workplace behavior and norms
    • Case studies and examples illustrating cultural differences
  • 3.3. Effective Cross-Cultural Communication
    • Verbal and non-verbal communication across cultures
    • Strategies for overcoming language barriers and miscommunication
    • Active listening techniques in cross-cultural contexts
    • Tailoring communication style to accommodate cultural preferences
  • 3.4. Business Etiquette in National & International Settings
    • Etiquette considerations when conducting business nationally and globally
    • Protocol for greetings, introductions, and business card exchange
    • Understanding cultural taboos
  • 3.5. Managing Cross-Cultural Relationships
    • Building rapport and trust across cultures
    • Addressing cultural misunderstandings and conflicts
    • Effective strategies for cross-cultural teamwork and collaboration
    • Developing cultural competency in leadership roles

• Team Leaders and Managers
• Project Managers
• Human Resources Professionals
• Aspiring Leaders
• Sales and Customer Success Teams
• Healthcare and Social Services Workers
• Working Professionals

Upon completion of the training, participants will be able to:

• Develop a strong foundation in business communication, including effective verbal, non-verbal, and written communication skills
• Learn professional email etiquette, from crafting impactful subject lines to managing sensitive information with confidentiality
• Master presentation skills, including planning, structuring, and delivering presentations with confidence and clarity
• Gain techniques to engage and interact with audiences, handle Q&A sessions, and manage presentation-related anxiety
• Build cultural intelligence by understanding and respecting cultural differences in communication, hierarchy, and decision-making
• Enhance cross-cultural communication skills to work effectively in global teams, avoiding misunderstandings and fostering collaboration
• Understand and apply business etiquette in both national and international settings, strengthening professional relationships